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Support and training

Our experienced team are here to help and support you if you need us, when you need us.

As well as a dedicated Retail Development Manager you will have access to customer services, cellar services, property helpdesk, marketing and more.

Wadworth Support

Here’s a summary of what’s on offer when you run a pub with Wadworth.

  • You will be given a tour of Folly Road brewhouse and be introduced to the Wadworth Family.
  • Within the first few weeks of your tenancy, you will have the opportunity to meet with our Marketing team, Trade Beer Quality Manager and Operations Support Manager (Food and Health & Safety support).
  • You will be required to attend two externally run courses; Financial Control and Seven Steps to Sales Success, these will assist you in running a successful business. 
  • There is the opportunity for you to shadow an experienced Business Partner in their business and learn the ropes.

  • Your Retail Development Manager (RDM) will be your main point of contact and will conduct regular pub visits, business reviews and offer on-going advice and support.
  • We have dedicated and friendly Brewery support teams, on hand to assist you. 
  • As well as our cellar services partner Celli, we also have our in-house Trade Beer Quality Manager who’s there to help you deliver the perfect pint from start to finish of the process.
  • Our Food team can support on all aspects of your food offer from helping choose suppliers and selecting the right kitchen equipment, to advising on menus.

  • Wadworth branded POS (point of sale)
    • We provide beer pump clips, our own branded glassware and own beer POS (e.g. posters, bar runners and beer mats).  You will also receive branded glassware and support from drink suppliers.
  • Digital
    • We provide you with a free domain name for you to use on your website.
    • We have preferred suppliers who we can recommend to build your website and give you digital support.
    • You will have a one pager website within the Wadworth website to ensure you are found online by a wider audience and we link this page to your own website to drive more traffic to your site.
    • You’ll have access to social media support.
    • We provide access to The Hub which is your own stop resource library for key contacts, offers, training, beer information and marketing support.
  • Printed Material
    • Throughout the year we’ll issue template POS to support key dates and events that you can use as is or tailor to your needs and print locally.  This is accessed via The Hub
  • Communications
    • As well as The Hub being updated regularly, you will receive one monthly email with all the news from the brewery and access to our tenanted WhatsApp community to be kept up to date on key news as it happens.

There is a monthly charge for the following items which are included as part of the Business Support Package;

  • Financial Control course  
  • Seven Steps to Sales Success course
  • BII Membership
    • The BII is the leading independent membership organisation for professionals in the licensed trade today.  Support includes legal advice, property assistance and up to date industry news. Read more on the BII Website
  • CPL Learning app
    • The app gives you access to training and support including health & safety, food safety, allergens, team member training and more. Read more on the CPL Website
  • Four stock takes per year
    • Conducted by one of our nominated stock takers, these ensure you have visibility of your stocks to be able to manage them effectively
  • Cask Marque Accreditation scheme
    • You will be visited by Cask Marque to inspect your cellar and test beer in the glass when poured.  Upon completion of a successful visit you will be awarded a Cask Marque plaque. Read more on the Cask Marque website
  • Vianet
    • You will be given access to Vianet which is an external data provider, which gives you insight into your beer performance

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